All life is important, and that is what the esteemed Securus Technologies does by making life worth living even to the inmates. Securus Technology has been long serving prison and correctional facilities with communication technology services. This help inmates communicate with their family, lawyers, friends, and also within the convicted perimeter walls.
Richard A. Smith, the Chairman, and CEO of the Securus Technologies recently reported that they could frequently do new product development for efficiency and effectiveness of the correctional procedures. This has been aided by the feedback received in the form of letters and emails that have helped identify their areas of strength and those that require improvement. This continuous evaluation has made Securus Technologies be ranked among the largest companies in curbing crime through technology.
Some of the feedback and reviews of the company’s functionality have been positive. They have established a proportional relationship with the facility’s ability to provide public safety, monitor flow of things, and allow for investigation and correction of inmates. Sample customer comments tell of the good of this technology. For instance, the controlled and recorded calls have helped arrest associate wrong doers, track down societal ills such as drug trafficking and abuse, fraudulent money laundering, illegally acquired assets, perpetrators of crime among others.
Their database can give leads through which the investigative tool can follow. Just recently, some corrupt jail and prison official has had to face the full force of the law for either collaborating with inmates or unethical practices. Networking with legal advisors has helped some inmates be relieved of a sentence. More positively, inmates can go through sessions of corrections monitored by the system.
About Securus Technologies
Secures technologies was established in 1986 by Richard Falcone but presently headed by CEO Richard Smith since 2008. It has partnered with Harris Corporation for technological advancement. Apparently, it has effective systems such as Managed Access Solutions, GPS Tracking, Cell Defender Technology and the up to date Wireless Containment Solutions.
Securus provides cutting-edge technologies that connect individuals on a peer to peer basis, thus allowing them to connect in ways that were previously difficult or required large amounts of technology. Securus uses phone to phone and video to video services to allow businesses and jails to offer their customers the best possible communication services’ technology has to offer. With $.21 and $.25 rates varying state by state, the company offers a diverse selection of rates that cater to the needs of individuals and businesses without being extremely overpriced and not fordable. Prepaid services are also available for users who are looking for a way in which to connect with each other without having to worry about the minute to minute rates in the market.
Securus services offer unique jail voicemail services that allow users to be able to call their loved ones in jail and leave a message without having the stress of ever missing their call. With how sought after and valued jail phone time is, Securus phone calls have created an ability to provide phone calls that allow families and loved ones to never miss a call with those they have known in which are in jail. These phone calls provide users with incredibly valued voice time. Securus has always taken the mission of putting the two parties first over the service itself and utilize the service as a means of catering for the needs of the individuals at hand.
Success and Praise
Securus Technologies is a company dedicated towards video and phone communication. Their services have provided people with an easy and affordable way to communicate with each other through video chat and dedicated voice lines. Their efforts have been recognized by many businesses, and they continue to be one of the most praised communication tech companies in the market today.
Leading inmate communications company Securus Technologies has received the highest honor given by the Better Business Bureau, an A+ rating. This is the result of Securus’ consistency in providing excellent customer service as well as products of the highest caliber. The high rating comes just a few years after Securus opened its new call center, which features 220 full-time staff and state-of-the-art infrastructure.
The call center has allowed Securus to become the industry leader in customer call satisfaction, with over 99% of phone calls being answered within the first minute and an overall customer satisfaction rating of 4.3/5 stars.
Securus CEO Rick Smith said that the rating also reflects Securus’ overall ability to follow through on all points of their advertising and promotional materials. Securus, a Texas company, has long adhered to the principle that it’s easiest to just tell the truth. It has always sought transparency and trust in its advertising and its dealings.
A continuing record of shutting down detractors
Securus has had a spate of public feuds recently, nearly all of which were started by detractors and competitors looking to diminish Securus’ preeminent role in the prison communications space. Its recent string of award wins, including the 2017 Stevie Award for Customer Service Excellence, have given the lie to these jealous detractors who seem more intent on tearing down the great works of others than with producing anything of value themselves.
Some of these opponents, like competitor GTL, have gone so far as to file frivolous lawsuits. In each case, these have been thrown out of court as having no merit. But, ultimately, such is the price that one pays for being at the top. Securus has had to ward off attacks before and it will continue to do so into the future. But, most of all, it will prove its enemies wrong by continuing to provide the best products in the industry.
With tenacity, the Securus Technologies fires back at GTL for comments that are derogatory. They want to make sure that the public knows what they do, and how beneficial it is. Since they handle a lot of safety technology, Securus Technologies corrected the negative comments.
They have also invited people down to their headquarters. In Dallas, TX they will be given a presentation that will give them a clear concept of what the company does, and how it benefits many different facilities across the country. During the presentation, they will be able to ask as many questions as they would like to.
Securus Technologies is a leader in their field. They are always creating new and better ways to keep the public safe. Every week, they create something that can be used in both the civil and criminal sectors of justice. They are experts at what they do, and they are in demand across the nation. The government uses them on a regular basis to assist them in their facilities. With the technologies and techniques that they use like incident reports, interviews, videos and more, they can help in many ways to ensure that everyone is safer. This company takes what they do seriously, and they are in contact with inmates on a record basis of over a million per year. They will continue to do amazing things in the future because they want the world to be a safer place for everyone to live and work in.
Securus Technologies is a modern private company that provides criminal and civil justice technology services to correctional facilities in the United States. The company is headquartered in Dallas, and its greatest mission is to ensure that the inmates have the best services at an affordable rate. Stay up to date with Securus on Linkedin.com.
Just recently, Securus Technologies announced that it had received a special accreditation from an organization known as Better Business Bureau. According to a report from the institution, Securus Technologies received an A+ rating.
Danny de Hoyos is currently the Senior Vice President of Operations in Securus Technologies. Danny said that his company had worked very hard in collaboration with the Better Business Bureau in Texas so that it can receive the highest rating. Danny also said that the institution had done its best to obtain a formal accreditation because of what it releases to the public in speech or in writing. The accreditation is voluntary, and the company has done its part to meet several requirements.
For an institution to be accredited by the BBB, is must build trust, tell the truth to the public, advertise its services honestly, be responsible and very transparent, honor all the promises it makes to the people and safeguard the privacy of the individuals it serves. Any data collected from the clients is considered to be private and confidential, and it should not be mishandled or shown to other parties.
Receiving the A+ rating from the BBB group is a clear indication that the private company has been serving the inmates in the best way possible. The management of the company is excited about getting the accreditation, and they promise to improve the services being offered to the inmates. The company has done a lot in the recent past to improve the lives of the prisoners by introducing the latest technology in its activities, and this is one of the reasons why the company has been doing so well.