Leading inmate communications company Securus Technologies has received the highest honor given by the Better Business Bureau, an A+ rating. This is the result of Securus’ consistency in providing excellent customer service as well as products of the highest caliber. The high rating comes just a few years after Securus opened its new call center, which features 220 full-time staff and state-of-the-art infrastructure.
The call center has allowed Securus to become the industry leader in customer call satisfaction, with over 99% of phone calls being answered within the first minute and an overall customer satisfaction rating of 4.3/5 stars.
Securus CEO Rick Smith said that the rating also reflects Securus’ overall ability to follow through on all points of their advertising and promotional materials. Securus, a Texas company, has long adhered to the principle that it’s easiest to just tell the truth. It has always sought transparency and trust in its advertising and its dealings.
A continuing record of shutting down detractors
Securus has had a spate of public feuds recently, nearly all of which were started by detractors and competitors looking to diminish Securus’ preeminent role in the prison communications space. Its recent string of award wins, including the 2017 Stevie Award for Customer Service Excellence, have given the lie to these jealous detractors who seem more intent on tearing down the great works of others than with producing anything of value themselves.
Some of these opponents, like competitor GTL, have gone so far as to file frivolous lawsuits. In each case, these have been thrown out of court as having no merit. But, ultimately, such is the price that one pays for being at the top. Securus has had to ward off attacks before and it will continue to do so into the future. But, most of all, it will prove its enemies wrong by continuing to provide the best products in the industry.